FAQ +
Store Terms

You will receive the files specifically listed on the product page. Depending on the product, this may include FBX files, textures, Unity packages, prefabs, materials or other necessary files.

Yes. Most Suhween assets are created primarily with VRChat in mind.

Some assets may work in other programs or platforms depending on their file type, but compatibility outside of what is specifically advertised on the product page is not guaranteed.

Credit is not required for purely private or personal use unless a specific product listing says otherwise.

For commercial avatar listings or other commercial products using my assets, please credit Suhween somewhere reasonably visible in the listing or credits.

Yes. You may show completed creations using my assets in streams, videos, renders, screenshots and social media content.

This does not give permission to distribute the original asset files themselves.

Yes, unless an individual product listing specifically states otherwise.

You may use a Suhween asset as part of a completed commercial avatar or model that you sell.

Your customer receives permission to use the completed product you sold them, but they do not receive permission to extract, redistribute, resell or reuse my original asset separately.

Yes. You may recolor, retexture, optimize, rig, reshape, edit or otherwise modify an asset to fit your project.

Modifying an asset does not transfer ownership of the original work to you.

Modified versions of my products may not be redistributed or sold as standalone assets unless I have specifically given written permission.

Yes. My assets may be used on fictional models with youthful, child-like, chibi, doll-like, small or otherwise young-looking proportions.

However, my assets may not be used for sexual, fetishistic, exploitative or predatory content involving minors or minor-coded characters.

Yes, unless an individual product listing specifically says otherwise.

Making an avatar public does not give other users permission to rip, extract, redistribute, resell or reuse the original asset.

No. Each purchase is licensed to the purchaser.

If another person needs access to the original asset for their own use, they must purchase their own copy unless I have specifically approved otherwise.

Purchased files may not be uploaded to asset dumps, leak servers, shared drives, repositories, ripping communities or similar services.

No.

You may use an asset as part of a completed commercial avatar or model where permitted, but you may not lightly edit, recolor, rename or repackage one of my products and then sell or distribute it as your own standalone asset.

My models, meshes, textures, product images, renders, designs and other files may not be intentionally added to an AI or machine-learning training dataset or used to train or fine-tune a competing generative model without my written permission.

Normal creative software containing AI-assisted features does not automatically violate this rule. This restriction is about intentionally using my work as training material or dataset content.

Suhween retains ownership and copyright in the original work.

Your purchase gives you permission to use the product under its applicable license. Purchasing a product does not transfer copyright or ownership of the original files to you.

Redistribution includes giving, uploading, sending, trading, leaking, sharing, reselling or otherwise making the original product files available to another person without permission.

This applies whether the files are distributed for money or for free.

Renaming an asset, converting its file format, recoloring it or modifying the mesh does not make redistribution permitted.

A license may be terminated if the purchaser materially violates its terms, including unauthorized redistribution, leaking, ripping, resale or other prohibited usage.

Being disliked by me or another creator is not by itself a license violation.

I may separately refuse future purchases, support, collaborations or community access where permitted.

Because my products are downloadable digital goods, all sales are generally final and non-refundable once the product has been delivered or accessed, except where a refund is required by applicable law.

I may choose to approve a refund, replacement, exchange or store credit in an exceptional situation at my discretion.

Granting an exception once does not create a general refund policy or guarantee that another refund request will be approved.

Situations I may consider include accidental duplicate purchases or a confirmed product issue that I am unable to reasonably resolve.

Changing your mind, purchasing the wrong item, failing to read the listing or discovering that your setup does not meet clearly stated requirements generally does not qualify for a refund.

Please contact me if you encounter a legitimate issue with the supplied product files.

I will make a reasonable effort to troubleshoot the issue, provide corrected files or otherwise resolve problems that are actually caused by the product.

Product support covers reasonable issues directly related to the purchased asset.

Support does not include teaching Blender, Unity, Substance Painter, VRChat development or other software from scratch, completing your project for you or troubleshooting unrelated third-party assets.

Always review the individual product listing before purchasing.

Compatibility may vary depending on Unity version, VRChat SDK version, shaders, avatar bases, third-party tools, file formats, software versions and platforms.

I cannot guarantee compatibility with every future software update, avatar base, shader, platform or third-party system unless that compatibility is specifically advertised.

Yes. To the extent permitted by applicable law and the platforms or payment processors I use, I reserve the right to refuse future sales, support, collaborations, commissions, community access or other services.

This may apply where I reasonably believe someone has engaged in serious harmful conduct, including:

• Predatory or sexually inappropriate conduct involving minors
• Sexual exploitation of minors or minor-coded characters
• Harassment, stalking, threats or doxxing
• Scams, fraud or knowingly false claims
• Malicious chargebacks
• Leaking or knowingly distributing ripped assets
• Theft or unauthorized redistribution of creators' work
• Impersonation
• Repeated or deliberate violations of creator licenses
• Other serious conduct that creates a reasonable safety or trust concern within the community

I am not required to continue doing business with someone solely because they have purchased from me previously.

Refusal of future service does not override any rights a buyer may have under applicable consumer law.

Personal disagreements or rumors alone are not automatically treated as proof of serious misconduct.

Decisions may be based on the circumstances available to me, including documented behavior, credible safety concerns, license violations or other information relevant to whether I am comfortable continuing a business or community relationship.

If you believe there is a billing problem, please contact me first when possible.

Knowingly false or fraudulent chargebacks may result in refusal of future purchases, support or services.

I may provide relevant purchase records, download information, communications and license terms to the applicable payment processor when responding to a dispute.

Nothing in this policy prevents a customer from exercising legitimate rights through their payment provider or applicable law.

I may update, replace, archive or stop selling products at any time.

If you previously purchased a product, removing the storefront listing does not automatically cancel the license you received with your purchase.

Discontinued products are not guaranteed to receive unlimited future updates, compatibility fixes or support forever.

Yes. Store policies may be updated as my products, platforms, software, community or business practices change.

Major revisions will be dated whenever practical.

New purchases are generally governed by the terms presented with the product at the time of purchase, while ongoing community access or services may be subject to current rules where appropriate.

The best way to reach me for product-related support is through my Discord server or whichever official support method is currently listed on my Suhween storefront.